Inside Sales Customer Support
Mary’s duties include customer support with order status, stock availability, invoicing, product information and order entry. In addition to those duties she is responsible for assisting the inside and outside sales managers with ArcOne's sales and promotions.
Mary comes to ArcOne® with over 30 years experience in customer service and inside sales and has a B.S. in Management Science from Bridgewater State University.
Inside Sales Customer Support
Lindsay Thomas provides support to inside and outside sales manager as well as outside sales representatives. Her major role is assisting customers with both U.S. and international sales information, providing account history, order status, invoice information and product details.
Lindsay came to ArcOne® in 2011 with over 13 years of experience in accounting, sales, customer service and purchasing.
Warranty Technician
Kevin has been a certified welder for over thirty years, starting in high school and continuing on to work for the oldest textile company in the country. Kevin does machine repair welding, structural steel welding, fabrication, as well as tig, mig and stick welding.
Kevin has been with ArcOne® for two years, first starting in production and in the last year became the Warranty Technician. Kevin’s main responsibility is providing customer service, troubleshooting and technical advice for Auto-Darkening filters.
Inside Sales & Marketing Manager
As our newest team member, Dave is the Inside Sales and Marketing Manager. He is responsible for managing inside sales, customer service, account maintenance and marketing. He supports Regional Vice Presidents and all manufacturer representatives.
Dave comes to ArcOne® from a background of personal protection in sales and design of textiles. He graduated with a Bachelors and Masters degree in Science.
Quality Assurance/Warranty Manager
Jennifer began her career at ArcOne® as a co-op Product Designer in 2002 and is currently the Quality Assurance and Warranty Manager. She is responsible for ensuring the overall quality of all ArcOne® products. Additionally, she leads the Technical Support Team in the Warranty Department to ensure ongoing customer satisfaction.
Jennifer has a B.S. in Mechanical Engineering from UMass Dartmouth and a B.A. in English Literature from Penn State – Behrend.
Engineering Manager
James Watkins started in December 1998 as ArcOne’s Mechanical Engineer. In 2000, he began work on ArcOne’s first in-house developed welding helmet, which was later prototyped. In 2004, he became Engineering Manager which later turned into Quality Assurance Manager.
He continues to design personal protective equipment with a focus on welding helmets and respiratory. He directs the Engineering groups and focuses on customer satisfaction, innovation, and quality.
Marketing and Communications Manager
As the Marketing and Communications Manager, Eva is in charge of communicating the ArcOne® image to customers and employees. Eva has launched the ArcOne® website, designed flyers and implemented literature changes, coordinated press releases and advertising buys, created social media sites, coordinated events and all new product launches.
Eva comes from a background in marketing and publishing, and has a B.A. from James Madison University with a degree in Writing and Communications.
Art Services Director
As ArcOne’s Art Services Director, Heidi specializes in designing and maintaining ArcOne’s brand in a consistent and modern way. This includes the creation of marketing materials including packaging, advertisements, trade show graphics, displays, and corporate materials. Not only does Heidi illustrate and design decals for ArcOne® products, but she photographs the final product and photo-edits each for company use.
Heidi came to ArcOne® with a background in graphic design and advertising and has been with ArcOne® since 2010.
Executive Administrative Assistant/HR Manager
For over 18 years, Laurie has worked as a personal Executive Administrative Assistant capacity; communicating with all levels of corporate management, both internally and externally to improve the overall efficiency and effectiveness of the President and CEO of ArcOne®, Edward Martin.
Laurie also holds the position as ArcOne’s Personnel/Human Resources Manager.
Vice President of Sales, Western US and Canada
As Vice President of Sales, Fred manages the Western region of the United States and all of Canada. He supervises Manufacturer’s Representatives, emphasizing hands-on product demonstration through authorized Industrial and Welding Distribution. Fred is also involved in ArcOne’s strategic planning, budgeting, marketing and sales efforts. Fred has 35 years of experience in the Welding and Safety product industries, spending the last 17 with ArcOne®.
President
Ed founded ArcOne® in 1992 after a stint managing a division of the Stanley works. Under his direction, ArcOne®; achieved the highest growth in the Auto-Darkening market in the 1990’s and continues to add innovation to the industry today. He has an accomplished background in Operating and Strategic planning, Organizational Behavior and Development, Industrial Psychology, and Industrial Engineering and Operations Research.
